In order to do our part in continuing to keep our staff and community safe as Alberta opens back up, the Riverside Spa team have been working hard to come up with ways to maintain social distancing while bringing the same standard of service and care to our guests.
We reopened on May 14th, 2020 for retail sales and are currently offering sales both in store and curbside pickup. Gift certificate sales can be completed conveniently online, in person or over the phone.
We reopened for massage therapy and esthetics services on June 19th, 2020 following the guidance from the Alberta government relaunch strategy stage 2 for both Wellness Services and Personal Services.
Guests are REQUIRED to enter our building wearing a mask completely covering their mouth and nose, remaining masked while within the Riverside Club building and Riverside Spa itself. This includes our lobby, all hallways, changerooms, washrooms, manicure and pedicure area and while moving around the lounge. Guests may remove their face mask while seated in the lounge to accommodate having a drink if they are socially distanced from guests not in their group. As per recommendations made by the government of Canada, guests are asked to please bring a resealable plastic bag to store their mask in while it is not being worn. Please see specific treatment mask protocols below.
Guests will be required to wear a mask completely covering their mouth and nose while in for a pedicure and/or manicure.
Once in the treatment room, guests should remove their mask prior to getting onto the treatment bed. As per recommendations made by the government of Canada, guests are asked to please bring a resealable plastic bag to store their mask in while it is not being worn. After treatment guests will use provided hand sanitizer and must put on their mask prior to leaving the treatment room.
During a massage, guests may choose to remove their mask if they are having difficulty breathing while face-down during treatment. As per recommendations made by the government of Canada, guests are asked to please bring a resealable plastic bag to store their mask in while it is not being worn. When treatment changes to guest laying face-up, they will use provided hand sanitizer and must put on mask prior to the treatment continuing.
Riverside Spa technicians and attendants are required to wear a surgical/procedural/non-medical mask at all times while within Riverside Spa. Estheticians are required to wear a surgical/procedural mask at all times and additionally a face shield during facials and facial waxing. Massage therapists are required to wear a surgical/procedural mask at all times. Guest Services will remain behind plexiglass barriers or wear a surgical/procedural/non-medical mask. Spa Attendants are required to wear a surgical/procedural/non-medical mask at all times.
Riverside Spa will be sending out an email reminding guests that if they have travelled outside of Canada, have been in close contact with someone who has travelled or have any of the common COVID symptoms, they will not be permitted into the facility. Symptoms include: fever, a new cough or chronic cough that has worsened, new or worsening shortness of breath, difficulty breathing, sore throat, nasal congestion or runny nose.
Staff will be screened daily prior to arriving at the facility and will not be permitted to come to work if they are experiencing any of the common COVID symptoms.
Riverside Spa will be operating at 60% capacity to allow guests who wish to stay and relax, the space in which to do so. We have reconfigured some of our lounge furniture to ensure that there are options for those who come on their own to remain at least 2m apart, while those who come together may sit together if they choose.
Our steam rooms are currently closed based on the Alberta government relaunch guidance and will not be operational until it is safe to do so.
We still have an offering of tea, lemonade and water for guests to enjoy, although those will now be stationed at the front desk.
Things throughout the facility look a little bit different, there are markings on the floor to indicate 2m boxes at the front desk and in the changerooms, as well as one-way indicators in the hallway to avoid crossover.
We have temporarily removed our complimentary tester bar and instead are offering sealed single-use samples to safely smell products prior to purchasing or to test/reapply products while in for services. We strongly recommend sampling products in this way prior to purchasing as all sales will be final.
Many shared items such as magazines, mouth wash and blow dryers have all been removed from the spa at the guidance of the Alberta government.
We continue to use medical-grade Accel wipes and spray solutions which we have been using for years; all treatment rooms, the lounge area and changerooms will be sanitized constantly, as they always have been. We have new signage in the lounge for guests to indicate where they were seated to ensure that our Spa Attendants and other guests know which seats have been used and which have been freshly sanitized. The front desk has been fitted with plexiglass for mutual protection, pin-pads will be sanitized prior to each use and all other high touch areas around the front desk and lobby will be sanitized hourly. We ask everyone coming into our facility to use the hand sanitizer at the door as they enter. We have hand sanitizer at the front desk as well as sinks for hand washing in the changerooms.