This Privacy Policy is applicable to Riverside Spa and sets out our policy on the gathering and use of information on this site and our other sites (collectively "Sites"). Riverside Spa is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. Riverside Spa complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.
There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. These links to third party websites are provided as a convenience and are for informational purposes only. Riverside Spa does not endorse, and is not responsible for, these linked websites.
Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.
Personal Information is information about you that identifies you as an individual. For our purposes (i.e. delivery of spa services, in-store and online sales of products/gift certificates, shipping requests, etc.) we collect the following forms of personal information:
We collect information that you voluntarily provide to us through online shopping cart checkout forms, over the telephone when securing future appointments, during on-site contact tracing efforts related to global pandemics, when gift certificates are purchased and/or shipped to yourself or others (both online and in-store), on guest health forms, on guest feedback forms, when participating in contests and the like.
In all cases, information collected is used only for its intended purposes. We do not share collected information with outside parties except when the intended purpose requires us to do so. (For example, when shipping gift certificates/boxes to recipients via courier or Canada Post.)
You can sign up for our email list if you would like to receive notification of seasonal promotions and product offerings. At any time, you may revoke your permission for us to use your email address when sharing promotional materials. Please do so via email.
We may also ask you to provide additional information, such as your e-mail address or telephone number, if you want to obtain additional services, information or to resolve complaints or concerns.
Riverside Spa uses reasonable efforts to maintain our Guests' information in a secure environment. Access to personal information collected and stored by us is available upon request. Steps will be taken to verify your identity prior to granting access. Additionally, if you have submitted personal information and want to change it or opt-out, you can do so. In all cases, please contact us at 403-270-7500.
Riverside Spa will not disclose personal information that you provide on its Sites to any third parties except:
i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case Riverside Spa may be required to disclose such information to bodies such as, but not limited to, provincial or federal regulatory authorities.
Riverside Spa considers the protection of children's overall health and wellbeing to be of the utmost importance. As such, we are committed to protecting the privacy of the children who visit our facility as Guests. When booking appointments for children under the age of 12, a parent or legal guardian must be involved in providing required personal information. This also applies to health forms completed on-site. Children under the age of 12 must be accompanied by a parent or legal guardian when receiving spa services.
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online, in person and over the telephone. Riverside Spa applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.
By using this Site or any other Riverside Spa Sites, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.