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Frequently Asked Questions

Why don’t you book online?

We don’t allow online booking because we believe your time with us begins the moment you pick up the phone to book your service. In order to provide you with the best experience possible, we must speak with you. We want to know your preferences about a number of things you might not be aware of. Please allow us to take care of you every step of the way. It’s what we do best.

What does the ‘Best Before’ date on my gift certificate mean?

The “Best Before” date on your Riverside Spa gift certificate functions as a price guarantee. If you book the services noted on your gift certificate prior to the “best before” date, we promise that your gift certificate will cover the entire cost of the noted service(s). If that’s not possible, for whatever reason, there’s no need to worry. The monetary value of your gift certificate will not expire and can be applied to services and product of your choice.

What is your cancellation policy?

Group bookings and spa packages are subject to a 48 hour cancellation policy. All other appointments are subject to a 24 hour cancellation policy. Changes to your appointment(s), or cancellations made within these time periods are subject to a $25 per service fee. Should you fail to show up for your scheduled appointment, or cancel with less than one hour of notice, the full cost of your appointment(s) will be charged. Please keep in mind that showing up late for an appointment will affect the length and nature of your service.

Are your massage therapists registered?

Yes, all of our massage services are performed by Registered Massage Therapists.

Do you direct bill?

No, we do not direct bill. Insurance receipts will be provided to you upon request.

When are you open?

Riverside Spa is open seven days a week:
Monday 8:30 am - 7:30 pm
Tuesday 8:30 am - 7:30 pm
Wednesday 8:30 am - 9:00 pm
Thursday 8:30 am - 9:00 pm
Friday 8:30 am - 7:30 pm
Saturday 8:30 am - 7:30 pm
Sunday 8:30 am - 5:00 pm
Please call for holiday hours.

Where is Riverside Spa?

Riverside Spa is conveniently located just northwest of the downtown core, on the corner of Shaganappi Trail and Memorial Drive.
Our address is:
110 Point McKay Crescent NW
Calgary, AB, T3B 5B4

You’ll find us in the shorter, connecting building between the tall, brick Riverside Towers. We’re on the second floor.

Where can I park?

Parking at Riverside Spa is both abundant and complimentary. You can park in the lot directly in front of the main entrance of the Riverside Club and Spa. Additional parking is available to the west, between Riverside Tower 2 and Edworthy Park. This overflow lot is fenced and clearly marked with “Riverside Club and Spa Guest Parking.” Please do not park in the visitor lots belonging to the Riverside Towers.

Do I need to register my vehicle?

No, you do not need to register your vehicle to park in any of our lots.

What amenities do you have?

When planning your spa day be sure to allow additional time to enjoy our eucalyptus steam room, swiss showers, facial care tester bar and relaxation lounge, which features a fireplace, ample seating and complimentary lemonade, cucumber water, herbal tea and cookies. Upon check-in you will receive a locker, robe and spa sandals. Change rooms offer bath towels, shower supplies and hair care product for your use.

Can I pay a facility fee to only use the steam room?

No, it is not possible to pay a facility fee to use our steam room. All spa amenities are reserved for the use of those who have booked services with us, primarily to preserve the ambiance of our spa environment.

What products do you use?

We use Éminence Organic Skin Care and SpaRitual.

How do you sanitize your tools?

We use PREempt CS20, a sterilant and high-level disinfectant, to sanitize tools used in all esthetic services. You can learn more about the process here.

We use Accel INTERVention to clean and disinfect all surfaces, sinks and tubs in the spa. You can learn more about that here.

I have shellac on my nails. Will you remove it?

Because our treatment protocols do not allow time for shellac removal, we request that you remove your shellac prior to your spa visit. Thank you in advance!

I’m pregnant. What services can I have?

We are pleased to offer pregnancy massage throughout the duration of your pregnancy. In addition you can safely enjoy all of our esthetic services, with the exception of body wraps.

What should I bring with me?

Our change rooms, lockers and facial product tester bar are primed to provide you with just about everything you might need. We do not offer makeup, so please feel free to bring yours along. Same goes for anything else that you might be particularly partial to.

Can I bring food and wine?

We are pleased to offer lunch for those enjoying our full day spa packages. We can also arrange catering for small group bookings. Please do not bring food with you. That said, you are more than welcome to bring along a bottle of wine. All guests partaking are limited to one glass per visit.

Should I tip my service technician?

While certainly not mandatory, gratuities are greatly appreciated by our staff. If you’re feeling the love, leaving a gratuity is a great way to show it.

Do you have Wifi?

Yes, we are pleased to offer WIFI for you to enjoy during your visit. Please ask a member of our Guest Services team for further details.